Terms of Service

Acceptance of these terms

These Terms of Service are a binding agreement between you and Flenxa. By creating an account, signing in, or otherwise using the platform in any capacity, you agree to be bound by these terms and by our Privacy Policy. If you don't agree with any part of them, don't use Flenxa.

If you are using Flenxa on behalf of a company or agency, you confirm that you have authority to bind that organisation to these terms, and "you" in this document refers to both you personally and that organisation.

Who can use Flenxa

Flenxa has two separate account types, and you may hold either or both:

Creator accounts are for individuals who want to earn by joining public campaigns or by publishing rates and being booked directly by brands.
Advertiser accounts are for brands, agencies, and individual marketers who want to launch campaigns or book creators.

To open either type of account you must be at least 16 years old, and at least 18 if the payment methods available in your jurisdiction require it. You must give truthful information at signup, keep it current, and keep your login credentials confidential — you're responsible for anything that happens under your account until you notify us it's been compromised.

Flenxa may refuse, suspend, or terminate an account at its discretion where continued access would breach these terms, expose the platform to legal risk, or harm other users.

Creator responsibilities

If you use Flenxa as a Creator, you agree that:

The social accounts you connect are yours, and you are authorised to act on them.
All submissions to campaigns are your own original work, published from your connected account, and comply with the platform they're published on.
You will not use automated tools, bots, incentivised view rings, engagement pods, or any other artificial means to inflate views, likes, comments, or shares. Rewards calculated on inflated metrics may be reversed and the account terminated.
Rates you publish are the rates you're prepared to be booked at. If you accept a booking at a stated rate, you deliver the agreed work by the agreed timeline.
Delivered content matches the brief that was funded. Delivering deliberately off-brief content or a broken URL is grounds for refund of the escrow to the Advertiser.
You will not disclose confidential campaign briefs or unreleased Advertiser materials outside the booking.
You are solely responsible for reporting and paying any tax owed on income earned through Flenxa in your jurisdiction.

Advertiser responsibilities

If you use Flenxa as an Advertiser, you agree that:

You represent a real business, brand, or personal marketing effort, and the information on your Advertiser profile is accurate.
You have the right to promote the products or services you advertise, and to use any brand assets (logos, videos, images) you supply in briefs.
Campaign briefs and booking briefs are lawful, do not promote hate, harassment, illegal products, adult sexual content, weapons, unregulated financial products, or anything that would breach the destination platform's own rules (e.g. TikTok Community Guidelines).
Where a campaign or booking is a paid partnership under the law of your or the creator's jurisdiction (FTC in the US, ASA in the UK, and equivalents elsewhere), you provide clear disclosure requirements in the brief.
You fund the escrow before the Creator is expected to deliver, review delivered work in good faith within the review window, and do not initiate payment chargebacks for legitimate deliveries. Fraudulent chargebacks are grounds for account termination and the full amount being restored to the Creator from any Flenxa balance held on your account.
You will not attempt to contact or transact with a Creator outside Flenxa for a job that originated through the platform, in order to avoid platform fees.

Campaigns & submissions

Public campaigns work as follows:

An Advertiser creates a campaign with a brief, a platform (e.g. TikTok), a minimum performance requirement (views, likes, comments, duration, etc.), and a per-submission reward, and deposits the campaign budget up front.
Eligible Creators submit a video URL from their connected account against the campaign.
Flenxa fetches the video's public metrics from the platform's API to verify authenticity and eligibility.
Approved submissions credit the reward to the Creator's rewards balance. Submissions that don't meet the campaign's requirements, that use inauthentic engagement, or that don't come from the connected account may be rejected. Rejected submissions do not create any liability for Flenxa or the Advertiser.
An Advertiser may end a campaign at any time. Rewards owed for already-approved submissions remain payable; unspent campaign budget is returned to the Advertiser's wallet.

Direct bookings & escrow

Direct bookings work as follows:

An Advertiser initiates a booking against a Creator's published rate, or proposes a custom fee. The Creator can accept, decline, or (where the fee wasn't locked to a published rate) counter with a different fee.
On acceptance, the Advertiser is prompted to fund escrow. Funds sit in escrow — they leave the Advertiser's chosen payment method but are not paid to the Creator until delivery is approved.
The Creator delivers by submitting the deliverable URL. This starts a 7-day review window during which the Advertiser can (a) approve and release the escrow to the Creator, or (b) raise a dispute.
If the Advertiser doesn't act within the review window, the escrow is automatically released to the Creator.
Disputes are reviewed by Flenxa admin, who read the brief, the delivered content, and both sides' notes and decide whether to release the funds to the Creator or refund them to the Advertiser's wallet. Admin decisions are final within Flenxa — you are of course free to pursue any external legal remedy you may have.
Once an escrow is released, refunds must be pursued directly with the Creator; Flenxa cannot reverse a released payment.
Fees agreed inside a booking are between the Creator and the Advertiser. Flenxa facilitates the transaction but is not itself a party to the underlying services agreement.

Fees, payouts & wallets

Flenxa charges a platform fee of 10% on top of the Creator's agreed fee for direct bookings. The fee is added to the amount the Advertiser funds into escrow, and is not deducted from the Creator's payout.
Campaign rewards may be subject to a platform fee at the point the Advertiser deposits the campaign budget — the effective fee is shown before the deposit is confirmed.
Third-party payment processors may charge their own fees on the payment method the Advertiser or Creator selects. Those fees are set by the processor, not by Flenxa.
Approved earnings accumulate in the Creator's rewards balance. Payouts can be requested to any of the supported destinations (PayPal, Paystack, Cryptomus, Bachs, Perfect Money, Monnify — subject to what's available in your country) once the minimum payout threshold has been reached.
Refunded escrow is credited to the Advertiser's Flenxa wallet for immediate reuse on new bookings or campaigns. Advertiser wallet balances can be withdrawn back to source subject to the processor's rules and any applicable KYC.
All fees and payouts are shown in the currency displayed at the point of the transaction. Currency conversion, where it applies, is done by the payment processor at its own rates.

Content ownership & license

You keep ownership of everything you post on Flenxa — your profile, portfolio, briefs, submitted videos, deliverable URLs, notes, and messages. In order to actually run the service, though, you grant Flenxa a limited licence:

A worldwide, royalty-free, non-exclusive licence to host, store, cache, display, and transmit the content you upload to Flenxa, solely for the purpose of operating the platform (showing your public Creator profile, sharing briefs and deliverables between matched parties, displaying campaign submissions, etc.).
The right to use aggregate, anonymised statistics derived from platform activity (e.g. "1,200 campaigns were completed this month") for reporting, product improvement, and marketing.

When a booking's escrow is released, the Creator grants the Advertiser the specific usage rights described in that booking's brief. If the brief is silent on usage rights, the default is a limited licence for the Advertiser to repost, boost, and use the deliverable in its own marketing on the platform the deliverable was made for, for 12 months after release, in the territories the campaign was targeted at. Anything broader (exclusive rights, unlimited perpetual usage, whitelisting, use on other platforms, use in paid ads) must be spelt out in the brief and priced accordingly.

Nothing in these terms transfers ownership of the Creator's underlying content or personality rights.

Prohibited conduct

You must not, and must not attempt to:

Use bots, scripts, view rings, engagement pods, purchased traffic, or any inauthentic means to inflate metrics on Flenxa or on any social platform in connection with a Flenxa campaign or booking.
Create or operate multiple Creator accounts to farm campaign rewards, evade a suspension, or misrepresent your reach.
Impersonate another creator, brand, employee, or Flenxa itself.
Post or transmit content that is illegal, defamatory, discriminatory, sexually explicit involving minors, promotes violence, or that infringes anyone's intellectual property or privacy rights.
Take a job to Creator outside Flenxa that started on Flenxa in order to avoid platform fees.
Initiate a payment chargeback against a delivery you accepted or that was validly auto-released.
Scrape, mirror, or systematically extract data from Flenxa beyond what a normal browser session does.
Reverse-engineer, decompile, or attempt to derive the source of Flenxa beyond what the law expressly permits.
Interfere with the platform's operation — probing for vulnerabilities without written authorisation, running load or stress tests, or attempting to bypass rate limits, escrow controls, or authentication.

Reasonable, good-faith security research disclosed responsibly to hello@flenxa.app is welcome and won't trigger enforcement.

Third-party platforms

Flenxa integrates with third parties (TikTok, PayPal, Paystack, Cryptomus, Bachs, Perfect Money, Monnify, and others). Using those integrations means you also agree to those providers' own terms, and any dispute over what the third party did (a failed payment, a suspended TikTok account, an incorrect metric returned by an API) is between you and that provider, not Flenxa.

Flenxa is not endorsed by, affiliated with, or sponsored by any of these platforms unless a specific page on our site says otherwise.

Suspension & termination

You may close your account at any time from your Settings. Closing an account does not cancel escrow obligations already in flight — escrows in progress complete under these terms, and any balance owed to you or by you is settled in accordance with the fees and payouts section above.

Flenxa may suspend or terminate your access, remove content, refuse a payout, or reverse a reward if:

You breach these terms or the Privacy Policy.
We reasonably believe you are engaging in fraud, inauthentic engagement, chargeback abuse, or any of the prohibited conduct above.
Continued access would expose Flenxa, other users, or third parties to legal, financial, or safety risk.
A payment processor or connected platform requires it.

Where suspension or termination is triggered by suspected fraud, we may hold funds pending investigation. Legitimate balances are released once the investigation clears.

Disclaimers & limitation of liability

Flenxa provides a marketplace and payment infrastructure. It does not itself perform Creator services, and it does not itself operate advertising campaigns on behalf of Advertisers. The actual services performed are between the Creator and the Advertiser.

Flenxa is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or free of harmful components, or that a specific campaign or booking will produce any particular commercial result.

To the maximum extent permitted by law, Flenxa's total aggregate liability arising out of or relating to these terms or your use of the platform is limited to the greater of (a) the platform fees you paid to Flenxa in the twelve (12) months immediately before the event giving rise to the claim, or (b) US $100. Neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility of such damages.

Nothing in these terms limits liability that cannot be limited under applicable law (for example fraud, gross negligence, death, or personal injury caused by our negligence).

You agree to indemnify and hold Flenxa harmless from third-party claims arising out of your content, your campaigns or bookings, your breach of these terms, or your violation of any law or third-party right.

Changes to these terms

We may update these terms from time to time. When we make a material change, we will:

Update the "Last updated" date at the top of this page.
Notify active users by email at least 14 days before the change takes effect, where the change materially affects your rights or obligations.

Continued use of Flenxa after the effective date of a revised set of terms means you accept the new version. If you don't, you may close your account before then.

Governing law & contact

These terms are governed by the laws of the jurisdiction in which Flenxa is registered, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the courts of that jurisdiction for any dispute arising out of or relating to these terms, except where applicable consumer law gives you the right to bring proceedings in the courts of your own country.

For anything else — questions, disputes, formal notices — reach us at hello@flenxa.app.